Privacy policy

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Privacy policy

Designer Stitches Ltd Privacy Policy

Our contact details

Name: Designer Stitches Ltd

Address: Nautica House (Ground Floor), Navigation Business Park, Waters Meeting Road, Bolton, England, BL1 8SW

Trading from: 71 The Crescent, Abbots Langley, Hertfordshire, WD5 0DR.

Phone Number: 07717 478 646

E-mail: sales@designer-stitches.com

The type of personal information we collect

We currently collect and process the following information:

Contact information– You may provide us your Name, Address, Email, Telephone Number, Fax number, Organization Name, Job Title, Age, Date of Birth, or Gender.
User Generated Content and User Interactions. You may upload or submit user-generated content such as writings, posts, reviews, photos or videos you create.
Identifiers. We may collect identifiers such as online identifiers, Internet Protocol address, marketing identifiers, device identifiers, or other similar unique identifiers.
Payment Information. You may provide certain payment information, such as credit card or other payment method information, as well as billing address information.
Personnel Records. If you are an employee, we may collect your Signature, Education, Employment, and Employment history.
Internet or Other Similar Network Activity. We may obtain your usage of the Sites or information that is necessary for the proper functioning or improvement of the Sites, such as: (i) times and dates and the extent of your usage; (ii) time zone, language, screen resolution, and other usage preferences you select when using the Sites; (iii) search terms related to Sites; (iv) the URL or advertisement that may have referred you to the Sites; and (v) other information such as your browser type, operating system, IP address, referring/exit pages, and other unique device identifiers, as well as your push notification token.
Location Data. You may provide your location to obtain location-specific content, such as store locations.
External Service Information. We may obtain information about you from external services, such as where you choose to use a Site feature provided by an external party. For example, when you use a social media account to register or log into an account, we may collect information about you in connection with social networking services (e.g., your public profile, friend list, people you follow or who follow you, your email address, birthday, work history, education history, interests, current city, website, personal description and likes, and your friends’ birthdays, education histories, personal descriptions and likes). We may also supplement certain information that we collect from you with outside records. External parties may provide us with information about you in connection with a co-marketing agreement or in connection with a tracking technology.
Customer Support. We collect information that you provide to us, including any personal information, when you contact us for customer-support purposes.
Inferences Drawn From Other Personal Information. We may make inferences about you based on other personal information we collect, such as your preferences and characteristics, including what products you may prefer we suggest to you.
We may supplement the information we collect with outside records from external parties. We may combine the information we receive from those other outside sources with information we collect through the Sites. In those cases, we will apply this Privacy Policy to the combined information.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Direct interactions with us in person, by post, phone, email or otherwise. You may give us your Identity, Contact and Financial Information.
Automated technologies or interactions with our website, by using the web enquiry form. You may give us Identity, Contact and Financial Information.
Third parties or publicly available sources (third parties may be used in processing Identity, Contact and Financial categories of personal data).

We use the information that you have given us in order to

verify your identity for security purposes.
Sell products to you.
To provide you with our services.
Provide you with suggestions and advise on products and services.

We process this information on the basis there is a contract between or that you have requested for us to carry out any embroidery for you.

We shall continue to process this information until the contract between us ends or is terminated by yourselves.

We may share this information with Regulatory bodies. We may disclose your data to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk. This may include Identity, Contact and Transactional data.
Our Suppliers. We may disclose your data to third parties that are involved in the fulfilment of our services to you. This may include Identity, Contact and Transactional data.
Third party marketing. Where you have consented for us to do so, we may provide your data to selected third parties who may contact you about their goods or services that you may be interested in. This may include Identity, Contact and Marketing data.
Business sale. We may disclose your personal data outside of our organisation: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if Designer Stitches ltd business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer. However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient.

Please be advised that we do not reveal information about identifiable individuals to our advertisers, but we may, on occasion, provide them with Aggregated Data about our Website visitors and customers.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at Designer Stitches Ltd, 71 The Crescent, Abbots Langley, Hertfordshire, WD5 0DR or via Email Address sales@designer-stitches.com

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

The length of time that we retain, and store data depends on the purpose for which it was collected. We will only store data for as long as is required to fulfil that purpose, or for the purpose of satisfying legal requirements.

It is a legal requirement that we keep certain data about our customers and suppliers for at least six years. The type of data includes Contact, Identity, Financial and Transaction Data.

Where you have requested that we provide you with marketing materials we will retain your data until such time as consent is withdrawn by you.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Designer Stitches ltd if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Designer Stitches Ltd, 71 The Crescent, Abbots Langley, Hertfordshire, WD5 0DR or via Email Address at sales@designer-stitches.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk